Login Help

If you are having trouble logging in (to an EDINA service), please try the following instructions.

The Login Page

The login page for each EDINA service may have up to three login buttons:

Which login button?

Login via Direct Access:If you are on campus, you can gain access to the service by clicking the "via direct access" button. This will check the IP address of the computer you are using and will allow you access to the service if your computer is part of a subscribing institution's network.

Login via UK federation: If you are off campus or there is no direct access login button, click the login via UK federation button.

• If you have already authenticated with your institution since you last re-started your web browser, this should take you straight into the service. You may have already authenticated by logging in to your local portal.
• If you have NOT already authenticated, you will be prompted to do so. This involves specifying which institution you are from and then giving your username and password. Instructions on how to do this are given below.

Selecting your home institution

First, specify which institution you wish to authenticate with. If you have not already authenticated, after clicking the login button you should see a drop-down list of institutions. It may look like this:

Choose your own institution from the drop down list and click the "Select" button. Then enter your username and password as requested and click OK. NOTE: If you can't find your own institution listed here, please talk to your local support team for help. Your local authentication system may not be set up in a way that permits access.

It worked...

If your password has been accepted, briefly you should see a message entitled "Shibboleth Authentication Request Processed". This may be displayed for a few seconds. It looks like this:

Following this, you should gain access to the service.

It didn't work....

If this process did not work, please check the following list of troubleshooting notes. These may help you identify the problem and find the best person to help you: Troubleshooting Notes.